Digital Products & Store Policies
Last updated: September 2026
Acknowledgement
These Digital Products & Store Policies apply to digital resources, downloadable materials, online courses, and other educational products purchased from SoulSoothe Counselling & Wellness (“SoulSoothe”).
These policies are intended to help you understand what to expect when purchasing from us, including how digital products are delivered, our refund practices, and how purchased materials may be used.
These policies supplement our general Terms & Conditions. By purchasing a product from SoulSoothe, you agree to these Digital Products & Store Policies as well as our Terms & Conditions.
Digital Products and Delivery
Our products are delivered digitally. Depending on the product, you may receive access through a downloadable file, email, online course platform, customer account, or another electronic method identified at the time of purchase.
Because digital products can generally be accessed or retained immediately after delivery, different refund policies apply to downloadable products and online courses.
If you do not receive or are unable to access something you purchased, please contact SoulSoothe. We will make reasonable efforts to resolve the issue and provide access to your purchase.
Refunds for Downloadable Products
All sales of downloadable digital products are final once the product has been delivered or made available for download.
However, we recognize that problems sometimes occur. SoulSoothe may provide a refund, replacement, or other appropriate remedy in circumstances such as:
a duplicate purchase or duplicate charge;
receiving the wrong product;
a technical problem on SoulSoothe's end that prevents access and cannot reasonably be resolved; or
a product that is materially different from its description at the time of purchase.
Nothing in this policy limits any refund or other remedy to which a purchaser is entitled under applicable law.
Course Refunds
Online courses may be refunded when a refund is requested within 7 days of purchase, provided that the purchaser has not substantially accessed or completed the course.
Once the 7-day period has passed, or once a course has been substantially accessed or completed, the purchase is considered final. The exceptions described above for technical problems, duplicate purchases, incorrect products, and other exceptional circumstances continue to apply.
SoulSoothe reserves the right to consider the amount and nature of course content accessed when determining whether a course has been substantially accessed.
Individual Licence and Permitted Use
Unless otherwise stated on the individual product page, each purchase provides a licence to one individual purchaser.
Purchasing a product gives you permission to use the product in accordance with these policies. It does not transfer ownership of the product or its intellectual property to you.
Purchased resources may be used for your own personal or professional purposes.
Use by Clinicians and Helping Professionals
Clinicians and other helping professionals who purchase a resource may reproduce individual worksheets, handouts, exercises, or similar client-facing materials in reasonable quantities for direct use with their own clients, where those materials are intended or reasonably suited for client use.
This permission is intended to allow professionals to meaningfully incorporate purchased resources into their work with clients. It does not permit substantial reproduction or distribution of a purchased product.
For example, purchasing a workbook containing client exercises may allow a clinician to provide individual exercises or worksheets to their clients. It does not permit the clinician to reproduce and distribute the workbook in its entirety or substantially reproduce the resource as a substitute for additional purchases.
Sharing and Organizational Use
An individual purchase does not provide a clinic-wide, practice-wide, agency-wide, or organizational licence.
Unless expressly permitted for a particular product, purchasers may not:
share the complete purchased resource with colleagues or other professionals;
upload purchased materials to a shared clinic, organizational, or team drive or resource library where others can access them;
share course accounts, passwords, or access credentials;
reproduce or distribute a product in whole or in substantial part;
resell, sublicense, republish, or commercially redistribute purchased materials;
publicly post purchased materials or make them available online; or
otherwise allow another person to use the purchaser's copy as though they had purchased their own licence.
SoulSoothe may offer team, organizational, or other expanded licences for particular products in the future. Where a product includes different licensing permissions, those permissions will be identified with the product.
Nothing in these policies is intended to restrict rights that may independently exist under applicable copyright law, including applicable fair dealing rights.
Online Course Access
Purchasing an online course provides ongoing access without a predetermined expiry date, unless different access terms are clearly stated at the time of purchase.
Ongoing access does not mean that a course is guaranteed to remain available indefinitely.
SoulSoothe may periodically update, revise, expand, replace, or remove course content. Educational materials may evolve over time as research, professional practices, technology, or other relevant information changes.
SoulSoothe may also discontinue a course or migrate course content to another platform.
If a course is moved to another platform, SoulSoothe will make reasonable efforts to provide existing purchasers with continued access on the new platform.
If a course is being discontinued or another change will result in purchasers losing access, SoulSoothe will make reasonable efforts to provide advance notice and, where reasonably possible, an opportunity to complete the course and/or download materials that are eligible for download before access ends.
Not all course content is necessarily available for download. For example, streaming video, interactive content, or other hosted materials may remain accessible only through the course platform.
Suspension or Termination of Access
SoulSoothe may suspend or terminate access to a digital product or course where a purchaser materially violates these policies, the applicable product licence, or our Terms & Conditions.
This may include circumstances such as sharing course access or login credentials, unauthorized reproduction or distribution of materials, resale, or other misuse of SoulSoothe's intellectual property.
Where appropriate, we will make reasonable efforts to address concerns with the purchaser before terminating access.
Educational and Informational Purposes
SoulSoothe's digital products and courses are provided for educational and informational purposes.
Purchasing or using a SoulSoothe product does not create a counsellor-client, therapist-client, supervisory, medical, or other professional relationship between the purchaser and SoulSoothe, any SoulSoothe clinician, or an identified product creator.
Our educational products are not a substitute for individualized counselling, psychotherapy, medical care, psychological assessment, diagnosis, crisis intervention, or other professional services where those services are appropriate.
SoulSoothe does not guarantee any particular personal, therapeutic, educational, clinical, or professional outcome from purchasing or using a product.
Additional disclaimers contained in our Terms & Conditions also apply to products purchased through our store.
Professional Resources
Some SoulSoothe products are designed for counsellors, therapists, social workers, or other helping professionals.
Professionals who use these resources remain responsible for exercising their own professional judgment and for determining whether particular information, exercises, interventions, or materials are appropriate for their clients and practice.
Purchasers are responsible for practising within their own competence and scope of practice and for complying with the ethical, legal, regulatory, supervisory, and professional requirements that apply to them.
Purchasing or completing a SoulSoothe product or course does not, by itself, establish professional competency or confer a certification, designation, licence, or other professional credential.
A course or product provides recognized continuing-education or professional-development credit only where this is expressly stated on the individual product page.
Intellectual Property and Product Creators
SoulSoothe's products may be created by SoulSoothe or by individual clinicians, educators, or other creators working with SoulSoothe.
Copyright and other intellectual-property rights remain with SoulSoothe and/or the identified rights holder, as applicable. Purchasing a product provides a licence to use that product under the terms described in these policies; it does not transfer copyright or ownership to the purchaser.
Where an individual product provides additional or different permissions, the terms accompanying that product will apply.
Our general Terms & Conditions contain additional information regarding intellectual property and use of SoulSoothe content.
Pricing, Payment and Taxes
Product prices will be displayed in the currency identified at the time of purchase. Applicable taxes will be charged where required.
Payment must be successfully completed before a digital product or course is delivered or made available unless otherwise stated.
From time to time, SoulSoothe may offer discounts, promotional pricing, or promotional codes. Any additional conditions associated with a promotion will be identified when the promotion is offered. Discounts and promotions do not apply retroactively unless otherwise stated.
We reserve the right to correct obvious pricing, listing, or technical errors. If an error affects a completed purchase, we will contact the purchaser and provide an appropriate resolution.
Technical Requirements and Access Problems
Purchasers are responsible for having reasonably compatible devices, software, internet access, and other technology required to access the digital products they purchase.
SoulSoothe cannot guarantee compatibility with every device, operating system, software application, or internet connection.
If you experience a problem accessing a purchased product, please contact us. We will make reasonable efforts to help identify and resolve genuine access problems.
Where a technical problem on SoulSoothe's end prevents access to a purchased product and cannot reasonably be resolved, we may provide a replacement, refund, or other appropriate remedy.
Third-Party Services and Links
Our store, courses, and digital products may rely on or link to third-party platforms, payment processors, websites, software, research, or other external resources.
SoulSoothe does not control third-party services or content and cannot guarantee their continued availability, accuracy, security, or functionality.
Where a change to a third-party course platform affects access to a purchased SoulSoothe course, we will make reasonable efforts to maintain or restore access as described above.
Privacy
Personal information collected in connection with purchases, customer accounts, and use of our digital services is handled in accordance with SoulSoothe's Privacy Policy and applicable privacy requirements.
Payment information may also be processed by third-party payment providers in accordance with their own privacy and security practices.
Changes to These Policies
SoulSoothe may update these Digital Products & Store Policies from time to time to reflect changes to our products, services, technology, business practices, or legal requirements.
Changes will be posted on our website with an updated revision date.
Where a product has already been purchased, we will not use a subsequent policy change to materially reduce a purchaser's existing access or licence rights without reasonable justification.
Questions, Refund Requests or Concerns
If you have questions about a product, experience difficulty accessing a purchase, or would like to request a course refund, please contact SoulSoothe using the contact information provided on our website.
We encourage purchasers to contact us if a problem arises so that we have an opportunity to understand the concern and, where appropriate, find a reasonable resolution.
These Digital Products & Store Policies should be read together with SoulSoothe's Terms & Conditions and Privacy Policy.