Privacy Policy
Last updated: September 2026
Acknowledgment
SoulSoothe Counselling & Wellness (“SoulSoothe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, purchase products or courses, create or use an online account, or otherwise interact with SoulSoothe.
Our handling of personal information is guided by applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
Information We Collect
The personal information we collect depends on how you interact with SoulSoothe.
Information You Provide to Us
We may collect information that you voluntarily provide, including:
your name and contact information, such as your email address or telephone number;
information submitted through website forms, inquiries, or correspondence;
information necessary to create or manage an account;
billing and transaction information;
information about products or courses you purchase;
information you provide when requesting customer support, a refund, or assistance with a purchase;
course participation or progress information where applicable; and
other information you choose to provide to us.
We aim to collect only the information reasonably necessary for the purposes for which it is collected.
Payment Information
When you make a purchase, payment information may be collected and processed by the payment processor or e-commerce provider used to complete the transaction.
SoulSoothe may receive information confirming the transaction, such as the purchaser's name, contact information, amount paid, products purchased, transaction status, and other information needed for accounting and customer service.
Payment-card information handled directly by a third-party payment processor is also subject to that provider's privacy and security practices.
Information Collected Automatically
When you visit our website or use our online services, certain information may be collected automatically through cookies and similar technologies.
This may include information such as:
IP address;
browser and device information;
operating system;
pages visited;
referring website or source;
approximate geographic information;
dates, times, and duration of visits;
interactions with our website; and
other technical or usage information.
Some of this information may constitute personal information depending on the circumstances.
How We Use Personal Information
We may use personal information for purposes including:
providing and administering our services;
responding to inquiries and communications;
processing purchases and payments;
delivering digital products and providing access to courses;
creating and administering customer or course accounts;
providing customer service and technical support;
processing eligible refund requests;
communicating important information about purchases or courses;
maintaining business, financial, and transaction records;
preventing fraud, unauthorized access, or misuse of our services;
maintaining and improving our website, products, courses, and services;
understanding how visitors use our website;
measuring the effectiveness of our communications and advertising;
complying with legal, regulatory, accounting, insurance, and professional obligations; and
other purposes that we identify at or before the time information is collected.
If we wish to use personal information for a materially different purpose, we will obtain additional consent where required.
Counselling and Personal Health Information
SoulSoothe also provides counselling and related professional services. Information collected in connection with counselling may include sensitive personal and personal health information and is subject to additional confidentiality, record-keeping, professional, contractual, and legal requirements.
This Privacy Policy provides general information about SoulSoothe's privacy practices. It does not replace the specific consent, confidentiality, and records information provided to counselling clients as part of the counselling process.
Clinical records are managed separately from ordinary website and online-store information in accordance with SoulSoothe's professional obligations and applicable law.
Information submitted through general website, store, or contact functions should not be used to communicate urgent or emergency clinical information.
Consent
Where consent is required, SoulSoothe seeks to ensure that individuals understand the nature, purposes, and reasonably foreseeable consequences of the collection, use, or disclosure of their personal information.
The form of consent may vary depending on the circumstances and the sensitivity of the information.
Some collection and use of information is necessary for us to provide a service you request. For example, if you purchase an online course, we need certain information to process the transaction and provide access to the course.
Other uses may be optional. Where required, you may withdraw consent to an optional use, subject to reasonable notice and any legal, contractual, or operational restrictions.
Withdrawing consent does not affect uses or disclosures that occurred lawfully before consent was withdrawn.
Marketing Communications
Where permitted by law and with consent where required, SoulSoothe may use contact information to send newsletters, educational information, product announcements, promotions, or other marketing communications.
You may unsubscribe from electronic marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary in connection with a purchase, account, course, or other service you have requested.
Cookies, Analytics and Advertising
SoulSoothe may use cookies, pixels, analytics technologies, and similar tools to operate our website, understand how it is used, improve its performance, and measure the effectiveness of our advertising.
These technologies may be provided by SoulSoothe or by third-party service providers.
Depending on the services we use, these technologies may help us:
remember preferences or website functionality;
understand website traffic and visitor behaviour;
determine how visitors arrived at our website;
measure conversions or other website activity;
evaluate advertising performance; and
deliver or measure advertising that may be relevant to website visitors.
You may be able to manage certain cookies through your browser settings or through other privacy controls made available on our website or by third-party providers.
Disabling certain cookies may affect the functionality of some parts of the website.
Service Providers and Third Parties
SoulSoothe uses third-party service providers to help operate our business and provide our services.
Depending on the services you use, these providers may assist with functions such as:
website hosting and administration;
online scheduling;
e-commerce and digital-product delivery;
course hosting;
payment processing;
email and communications;
accounting and business administration;
analytics;
advertising;
cloud storage and technology infrastructure; and
security and fraud prevention.
These providers may process personal information on our behalf where reasonably necessary to perform their services.
SoulSoothe remains responsible for personal information under its control and seeks to use service providers with appropriate privacy and security practices.
We do not sell personal information to third parties.
Information Processed Outside Canada
Some of SoulSoothe's service providers may store or process personal information outside Saskatchewan or outside Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, law-enforcement agencies, or regulatory authorities in accordance with applicable law.
SoulSoothe takes reasonable steps to select service providers and safeguards appropriate to the sensitivity of the information being processed.
Disclosure of Personal Information
SoulSoothe does not disclose personal information except as reasonably necessary for identified purposes, with consent, or as otherwise permitted or required by law.
Personal information may be disclosed:
to service providers acting on our behalf;
where you have directed or consented to the disclosure;
where necessary to complete a transaction or provide a requested service;
where required to comply with legal or regulatory obligations;
where required by a court order, subpoena, or other lawful authority;
where permitted or required to address fraud, security concerns, emergencies, or unlawful activity; or
in other circumstances permitted or required by applicable law.
Additional confidentiality and disclosure rules apply to counselling and clinical information.
Retention of Personal Information
SoulSoothe retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, accounting, tax, professional, insurance, dispute-resolution, and record-keeping requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal and professional requirements.
Clinical records may be subject to specific retention requirements that differ from ordinary website, customer, or store information.
Safeguarding Personal Information
SoulSoothe uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody or control.
These safeguards may include measures intended to protect information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Access to personal information is limited to individuals and service providers who reasonably require access for authorized purposes.
No electronic system, transmission method, or storage system can be guaranteed to be completely secure. SoulSoothe therefore cannot guarantee absolute security but takes reasonable steps to protect personal information in accordance with applicable requirements.
Accuracy
SoulSoothe makes reasonable efforts to ensure that personal information used to make decisions about individuals is accurate, complete, and up to date as necessary for the purposes for which it is used.
We encourage you to contact us if information you have provided changes or if you believe information we hold about you is inaccurate.
Accessing or Correcting Your Personal Information
Subject to applicable legal exceptions, you may request access to personal information SoulSoothe holds about you and ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before responding to an access or correction request.
Certain information may not be available for access where disclosure is prohibited or restricted by law, would reveal personal information about another individual, is protected by legal privilege, or is otherwise subject to a lawful exception.
Requests concerning counselling or clinical records may be subject to additional professional and legal requirements.
Children's and Youth Information
SoulSoothe provides some services to children and youth. Where personal information is collected in connection with counselling or other professional services for a minor, we handle that information in accordance with applicable consent, confidentiality, professional, and legal requirements.
Our online store and educational products are not intended to independently collect sensitive personal information from children unless this is expressly identified as part of a particular service.
Privacy Breaches
SoulSoothe takes suspected privacy and security incidents seriously.
Where a loss of, unauthorized access to, or unauthorized disclosure of personal information occurs, we will assess the incident and take reasonable steps to contain and address it.
Where required by applicable law, SoulSoothe will notify affected individuals and/or the appropriate privacy authority and will maintain records of reportable privacy breaches as required.
Your Privacy Questions and Concerns
SoulSoothe is responsible for personal information under its control and has designated responsibility for overseeing its privacy practices.
Questions, access or correction requests, concerns, or complaints regarding SoulSoothe's handling of personal information may be directed to:
Privacy Officer
SoulSoothe Counselling & Wellness
info@soulsoothe.ca
We will make reasonable efforts to investigate and respond to privacy concerns.
If a concern cannot be resolved directly with SoulSoothe, you may also have the right to contact the privacy authority responsible for the applicable privacy legislation.
Changes to This Privacy Policy
SoulSoothe may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
The current version will be posted on our website and will identify the date it was last updated.
Where a material change requires additional notice or consent under applicable law, we will take appropriate steps to provide that notice or obtain that consent.
Related Policies
This Privacy Policy should be read together with SoulSoothe's Terms & Conditions, applicable counselling consent documents, and, where relevant, our Digital Products & Store Policies.