Terms & Conditions‍

Last updated: September 2026‍

Acknowledgment

These Terms & Conditions govern your use of the SoulSoothe Counselling & Wellness (“SoulSoothe,” “we,” “us,” or “our”) website and related website content.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these Terms & Conditions, you should not use the website.

Additional terms may apply when you access counselling services, purchase a digital product or course, participate in another SoulSoothe service, or use a third-party platform connected with our services. Purchases of digital products and courses are also subject to our Digital Products & Store Policies.

Educational and Informational Content

The information and resources provided through this website, including articles, blog posts, downloadable materials, educational resources, products, and courses, are provided for educational and informational purposes.

Although SoulSoothe makes reasonable efforts to provide accurate and useful information, we do not guarantee that all website content will always be complete, current, error-free, or appropriate for every individual or circumstance.

Information provided through the website should not be relied upon as a substitute for individualized professional advice or services where those services are appropriate.

No Counselling or Professional Relationship

Visiting this website, reading our content, contacting SoulSoothe through a general website function, or purchasing or using an educational product does not by itself establish a counsellor-client, therapist-client, medical, supervisory, legal, financial, or other professional relationship.

A counselling relationship is established only through the appropriate intake, consent, and service processes.

Website content and educational products are not substitutes for individualized counselling, psychotherapy, medical care, psychological assessment, diagnosis, crisis intervention, legal advice, financial advice, or other professional services where those services are appropriate.

If you require professional advice or assistance, you should consult an appropriately qualified professional.

Emergencies and Crisis Services

SoulSoothe's website, general contact methods, online store, and educational products are not emergency or crisis services and should not be relied upon for immediate assistance.

If you or another person is in immediate danger or experiencing an emergency, contact the appropriate emergency or crisis service in your location.

Products and Courses

SoulSoothe may offer digital products, educational resources, and online courses through this website or through third-party platforms.

Purchases and use of these products are governed by our Digital Products & Store Policies, which include information about digital delivery, refunds, course access, licensing, permitted use, and other conditions applicable to purchases.

Where specific terms accompany an individual product, course, promotion, or service, those additional terms also apply.

Counselling Services

Information about counselling services, clinicians, availability, fees, and other service details is provided for general informational purposes and may change from time to time.

Counselling services are subject to separate consent, confidentiality, cancellation, payment, and other policies provided as part of the counselling process.

Nothing in these Terms & Conditions replaces or modifies an applicable counselling consent or service agreement.

Prices and Services

SoulSoothe may revise its prices or change the nature, availability, or duration of services before a service agreement is entered into or a purchase is completed.

Prices and terms that apply to completed digital-product and course purchases are further addressed in our Digital Products & Store Policies.

Intellectual Property

Unless otherwise stated, this website and its original content are owned by or licensed to SoulSoothe and are protected by applicable copyright, trademark, and other intellectual-property laws.

This includes, where applicable, written content, graphics, branding, logos, educational materials, videos, course materials, downloadable resources, and other original content.

Content provided by other businesses, clinicians, professionals, educators, or creators may remain the property of the applicable rights holder and may be used by SoulSoothe under agreement or licence.

You may access and use publicly available website content for ordinary personal, non-commercial purposes.

You may not reproduce, republish, sell, distribute, modify, publicly display, or commercially exploit SoulSoothe content except with permission, as permitted by applicable law, or as expressly permitted by the licence accompanying a purchased product.

Licensing and permitted use of purchased digital products and course materials are addressed further in our Digital Products & Store Policies.

SoulSoothe's trademarks, logos, and branding may not be used in connection with another product, service, business, or organization without prior permission.

Privacy

SoulSoothe respects the privacy of visitors, clients, purchasers, and others who interact with us.

Our collection, use, disclosure, retention, and protection of personal information and personal health information is described in our Privacy Policy.

By using this website or providing personal information to SoulSoothe, you acknowledge that your information will be handled as described in the Privacy Policy and in accordance with applicable law.

Additional privacy, confidentiality, and consent requirements apply to counselling and clinical records.

Third-Party Websites and Services

Our website may contain links to, integrate with, or direct users to third-party websites, platforms, or services that are not controlled by SoulSoothe.

These may include scheduling, payment, course, social-media, or other external services.

SoulSoothe is not responsible for the content, availability, privacy practices, security, or operation of third-party websites and services except to the extent responsibility cannot lawfully be excluded.

Your use of a third-party service may also be subject to that provider's own terms and privacy policies.

We encourage you to review the applicable terms and privacy information when using third-party services.

Limitation of Responsibility

Your use of general website information and educational content is at your own discretion and risk.

To the extent permitted by applicable law, SoulSoothe is not responsible for losses or damages arising solely from reliance on general educational or informational website content where that content has not been provided as individualized professional advice or counselling.

Nothing in these Terms & Conditions excludes or limits responsibility that cannot lawfully be excluded or limited.

Additional terms relating to digital products and courses are contained in our Digital Products & Store Policies.

Dispute Resolution

If you have a concern or dispute relating to this website, a digital purchase, or another SoulSoothe service, we encourage you to contact SoulSoothe first so that we have an opportunity to understand and attempt to resolve the concern.

Nothing in this section prevents you from exercising a right or remedy available to you under applicable law.

Governing Law

These Terms & Conditions and your use of this website are governed by the applicable laws of Canada and the Province of Saskatchewan, without limiting any rights that may apply under the laws of another jurisdiction.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it valid and enforceable where possible. The remaining provisions will continue in effect.

Waiver

A failure or delay by SoulSoothe in exercising a right under these Terms & Conditions does not constitute a waiver of that right or prevent us from exercising it in the future.

Changes to These Terms & Conditions

SoulSoothe may update these Terms & Conditions from time to time to reflect changes to our website, services, products, business practices, or legal requirements.

The current version will be posted on this website and will identify the date it was last updated.

By continuing to use the website after updated Terms & Conditions become effective, you agree to the revised terms to the extent permitted by applicable law.

Related Policies

These Terms & Conditions should be read together with our:

Where specific terms apply to a particular product or service, those terms should also be read together with these Terms & Conditions.

Contact Us

Questions or concerns regarding these Terms & Conditions may be directed to:

SoulSoothe Counselling & Wellness
info@soulsoothe.ca